Digital Energy Support
Digital Energy Support helps Kent residents build the confidence, skills and access they need to manage their energy use in an increasingly digital world. We provide practical advice on reducing energy costs, understanding tariffs, and accessing available grants and financial support. Delivered by Digital Kent in partnership with energy providers, it also supports people to get online, use digital tools to manage bills, and connect with wider services, ensuring households are better equipped to stay warm, reduce costs, and improve their overall wellbeing.
The Priority Services Register (PSR) is a free UK wide service which provides extra advice and support, including when there’s an interruption to your electricity, gas or water supply, to find out more and register with your utility providers, please go to: thepsr.co.uk
Eligibility criteria for PSR:
Your energy provider may be able to provide additional support with energy debts and energy saving support grants, please see the sites below:
British Gas
Energy support fund (grants & debt help)
British Gas Energy Trust (debt grants portal)
EDF Energy
E.ON Next
Octopus Energy
OVO Energy
OVO Energy Customer Help and FAQ
Scottish Power
Gas and Electricity Company | ScottishPower
Better Housing Better Health is a free service supporting Kent residents to keep warm, stay safe and live well in their homes. Their experienced team provides free, confidential, and tailored solutions to meet a home’s specific circumstances including switching energy suppliers, maximising income, signing up to the Priority Services Register, and accessing funding to help support them.
National Energy Action also provide fuel poverty and energy advice, including their Energy and Benefits Advice Phoneline, which is open Monday to Friday according to the hours shown on their website. They can offer a wide range of support if you are struggling with energy bills.
The water companies also provide social tariffs, water debt support and water usage advice, which can be accessed using your providers links below:
Thames Water
Free water‑saving devices & home visits
Southern Water
Free water‑saving home visits & device
Affinity Water
Free kits typically via partner scheme (Get Water Fit / Save Water Save Money)
Find free water-saving devices via postcode tool
You may also be able to access free water saving devices and discounted water butts, from your water company here: Save Water Save Money Website
You can do a 5 minute quiz to find measures to saving water and money in your household, plus enter competitions here: CCW - Free Water Saving Stuff
Become an Energy Champion
Become a Digital & Energy Champion and support your local community. An Energy Champion is a community volunteer who helps residents understand and manage their energy use and where to get help with energy saving. Energy Champions are not expected to give expert advice, their main role is to signpost people to the right help and resources.
