Social Connectivity

Social Tariffs for Broadband

COVID-19 pandemic highlighted that good quality, reliable broadband nowadays is essential to households. Ever more an increasing number of services are available online. Additionally, it is necessary for children and adults alike to access education via the internet as well as for job searching activities and keeping in touch with friends and family. 

The cost of living is ever increasing, this includes broadband prices too. To enable people in need to access cheaper deals, discounted broadband packages are being made available to save eligible households in the range of £150 per year. 

Social Tariffs for broadband are discounted deals offered by broadband providers to support households on a low income. Social tariff can provide a safety net for eligible Kent households who might be struggling to afford their broadband.

Ofcom, the UK’s communication regulator, has urged all broadband firms to support low-income homes by offering discounted packages known as ‘social tariff’ broadband deals. 

55,000 households are on a social tariff as of January 2022. 1.2% of UK households receiving Universal Credit are on a social tariff. 4.2 million households are on universal credit. 84% of benefits claimants are unaware of social tariffs.

Ofcom recently found that only 55,000 out of 4.2 million homes in receipt of Universal Credit are using discounted rates. This means that households on benefits are missing out on an average yearly broadband saving of £144 each.  

Social tariffs can provide a safety net for eligible Kent households who might be struggling to afford their broadband.  

Households experiencing financial hardship are eligible for social tariff broadband deals. See the Social Tariff broadband and telephone packages section to discover if you could take up a discounted broadband deal. 

If you are not eligible for a social tariff, you can still check out the available broadband deals on the market, as switching providers may save you some money. Visit a broadband deal checker to see if there are better deals available in your area: 

You can access broadband deals without having a credit check, follow the link to learn How to get broadband with no credit check

Please note, that Kent County Council do not set or negotiate the social tariff deals or their requirements/contents – in case of queries, we suggest contacting the providers directly. 

ProviderPackage dealDeal includesCustomer RequirementsSpeedPriceWho is eligible?Links to how to apply
TalkTalkTalkTalk - Six Months FreeBroadband onlyNew and existing customers38 Mb/sFree for 6 monthsVoucher scheme for jobseekers on universal credit who don't have an internet connection. No contract and no credit check are required.Apply via Job Centre Plus
BTBT Home Essentials Broadband and Telephone lineNew and existing customers67 Mb/s£15 per month (£9.99 upfront)To qualify, you need to be receiving one of the following: universal credit, employment and support allowance, pension credit (guarantee credit element), income support or jobseeker's allowance.Apply via BT Website
Virgin Media O2Virgin Media Essential BroadbandBroadband onlyNew and existing customers15 Mb/s£15 per monthTo qualify, you need to be receiving universal credit and living in an area Virgin covers (52% of the country).Apply via Virgin Media
Sky Sky Broadband Basics Broadband plus Pay As You TalkExisting customers 36 Mb/s£20 per month Be a Sky account holder and claim Universal Credit or Pension Credit. Directly with Sky
NOWNOW Broadband BasicsBroadband plus Pay As You UseExisting customers36 Mb/s£20 per month Those receiving Universal Credit or Pension Credit.Directly with NOW
VOXIVOXI For NowUnlimited data, calls and textsNew and existing customersAbout 20 Mb/s£10 per monthTo qualify, you need to be receiving one of the following: Jobseeker’s Allowance, Universal Credit, Employment and support allowance, Disability allowance, and Personal independence payment.Directly with VOXI


The table is correct at the time of publishing. Please visit the relevant provider’s website for the latest deals available.  

Please note, that Kent County Council do not set or negotiate the deals or their requirements/contents – in case of queries, we suggest contacting the providers directly.

Choosing the right broadband deal for your household has many different aspects, read this MoneySavingExpert guidance to help you find a suitable deal for your needs.

In case you are not interested in broadband deals, but you would like to access the internet using mobile data, social tariffs for mobile deals don’t apply. However, the London Office of Technology and Innovation (LOTI) states that ‘while telco providers do not offer Social Tariffs, they are running initiatives to tackle digital exclusion. The support they provide is delivered by charities and community organisations, not the telco providers directly, so support access routes are not as straightforward.’  

LOTI published an information sheet about available mobile data support.   

If you require any further support with accessing broadband deals, we recommend you contact a chosen supplier. For other enquiries, please get in touch via digitalinclusion@kent.gov.uk or call 03000 410 950.