Digital Inclusion & Capabilities

Digital Statistics within Kent

All over Kent, there is a large population of digitally excluded individuals. On this page, you can view digital statistics in regards to the population of digitally excluded individuals within each district of Kent.

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There are less digitally excluded populations in Ashford as compared to Kent. However, broadband speeds could be a potential issue, particularly in rural areas. There are also disparities in digital inclusion across different areas in Ashford. Two socio-demographic groupings of those most likely to be digitally excluded have been previously identified ‘mature and older people’ and ‘working age on low incomes’.

  • In Ashford, 17.8% of households are classified as ‘mature and older people’ (21.9% for KCC) and 16.6% of households are classified as ‘working age on low incomes’ (15.9% for KCC)

  • Mature and older people - This grouping comprises 9,836 households in the Ashford area. This proportion is significantly lower than for the KCC area. This grouping has high densities around Ashford town and Tenterden.

  • Working age on low income - This grouping comprises 9,159 households in the Ashford area. This proportion is higher than for the KCC area. This grouping has higher densities around Ashford town.

LSOA stands for ‘Lower Layer Super Output Area’ and is a standardised Geographical area designed to improve the reporting of small area statistics in England and Wales. Typically an LSOA contains a population of around 1500.

  • 7.7% of LSOAs* in Ashford are in the 10% most likely to be digitally excluded neighbourhoods in Kent.

  • In Ashford, the average proportion of households who use the Internet less than every day for LSOAs* in Ashford is 14.6% which is significantly lower than for Kent at 17.9%.

  • In Ashford, the average proportion of households per LSOA with poor broadband is 1.14% which is significantly higher than Kent at 0.5%


Pictures of Kent - Ashford

A walk trail, located in Ashford. Source: Explore Kent



Digital inclusion is about ensuring everyone has access and the skills to use the Internet and digital technologies. Digitally excluded people can lack skills, confidence, and motivation, along with having limited or no access to equipment and connectivity.

 Two socio-demographic groupings of those most likely to be digitally excluded have been previously identified (‘mature and older people’ and ‘working age on low incomes’).

 

  • In Dartford, 18.1% of households are classified as ‘mature and older people’ (21.9% for KCC) and 16.5% of households are classified as ‘working age on low incomes’ (15.9% for KCC)

 

LSOA stands for ‘Lower Layer Super Output Area’ and is a standardised Geographical area. The aim was to produce a set of areas of consistent size, whose boundaries would not change (unlike electoral wards), suitable for the publication of data such as the Indices of Deprivation. Typically, an LSOA contains a population of around 1500. 

 

  • 6.9% of LSOAs (Lower Layer Super Output Areas) in Dartford are in the 10% most likely to be digitally excluded neighbourhoods in Kent.

  • The average LSOA digital inclusion score is significantly lower than for Kent (41.54 vs 49.32) with fewer LSOAs in the most likely to be digitally excluded. 

 

  • The average proportion of households who use the Internet less than every day for LSOAs is 15.7%, which is significantly lower than for Kent. 
    • Interestingly, 39% of households in one LSOA in Dartford are likely to not use the Internet every day as compared to 0.4% of households in another LSOA in the same district, highlighting the marked disparity in Internet use within the district. 


  • The average broadband speed per LSOA is 72.4Mbps, which is significantly higher than Kent (66Mbps). 
    • There is a clear divide between rural and urban LSOAs with urban LSOAs receiving an average broadband speed of 76.07Mbps and rural LSOAs receiving an average broadband speed of 45.75Mbps. 

 

The average proportion of households per LSOA with poor broadband is 0.09%, which is significantly lower than Kent (0.5%). There are less digitally excluded populations in Dartford as compared to Kent. However, broadband speeds could be a potential issue, particularly in rural areas. 


A local park within Dartford.

A local park, located within Dartford. Source: Explore Kent



Two socio-demographic groupings of those most likely to be digitally excluded have been previously identified (‘mature and older people’ and ‘working age on low incomes’).

  • In Dover, 27.8% of households are classified as ‘mature and older people’ (21.9% for KCC) and 19.1% of households are classified as ‘working age on low incomes’ (15.9% for KCC) Additionally, in Dover

LSOA stands for ‘Lower Layer Super Output Area’ and is a standardised Geographical area. The aim was to produce a set of areas of consistent size, whose boundaries would not change (unlike electoral wards), suitable for the publication of data such as the Indices of Deprivation. Typically an LSOA contains a population of around 1500.

  • 64% of LSOAs* are classified as one of the four digitally excluded profiles according to the Internet User Classification. This is a significantly higher proportion of LSOAs than Kent overall (46%).

  • 20.9% of LSOAs in Dover are in the 10% most likely to be digitally excluded neighbourhoods in Kent.

  • The average LSOA digital inclusion score is significantly higher than for Kent (58.21 vs 49.32) with more LSOAs in the most likely to be digitally excluded.

  • 26.8% of LSOAs are categorised in the most likely to digitally access the Census (lower than the UK).

  • The average proportion of households who use the Internet less than every day for LSOAs is 23.6%, which is significantly higher than for Kent. o Interestingly, almost half of households in one LSOA in Dover are likely to not use the Internet every day as compared to 2.4% of households in another LSOA in the same district, highlighting the marked disparity in Internet use within the district.

  •  The average broadband speed per LSOA is 58.03Mbps, which is significantly lower than Kent (66Mbps). o There is no clear divide between rural and urban LSOAs with urban LSOAs receiving an average broadband speed of 58.23Mbps and rural LSOAs receiving an average broadband speed of 57.6Mbps.

  • The average proportion of households per LSOA with poor broadband is 0.5%, which is not significantly different than Kent (0.5%).

A seaside within Dover.

A seaside, located within Dover. Source: 
Explore Kent


Digital inclusion is about ensuring everyone has access and the skills to use the Internet and digital technologies. Digitally excluded people can lack skills, confidence, and motivation, along with having limited or no access to equipment and connectivity. Two socio-demographic groupings of those most likely to be digitally excluded have been previously identified (‘mature and older people’ and ‘working age on low incomes’) 

  • In Canterbury, 22.9% of households are classified as ‘mature and older people’ (21.9% for KCC)

  • In Canterbury, 8.9% of households are classified as ‘working age on low incomes’ (15.9% for KCC)

LSOA stands for ‘Lower Layer Super Output Area’ and is a standardised Geographical area. The aim was to produce a set of areas of consistent size, whose boundaries would not change (unlike electoral wards), suitable for the publication of data such as the Indices of Deprivation. Typically an LSOA contains a population of around 1500.

  • In Canterbury, 37% of LSOAs* are classified as one of the four digitally excluded profiles according to the Internet User Classification.

  • 8% of LSOAs in Canterbury are in the 10% most likely to be digitally excluded neighbourhoods in Kent.

  • The average proportion of households who use the Internet less than every day for LSOAs is 19.1%,which is not significantly different than for Kent. Interestingly, almost half of households in one LSOA in Canterbury are likely to not use the Internet every day as compared to 0.0% of households in another LSOA in the same district, highlighting the marked disparity in Internet use within the district.

A cathedral in Canterbury.Canterbury Cathedral, located in Canterbury. Source: Explore Kent

 

There are more digitally excluded populations in Folkestone and Hythe as compared to Kent. Broadband speeds could also be a potential issue, particularly in rural areas. There are also disparities in digital inclusion across different areas in Folkestone and Hythe. Two socio-demographic groupings of those most likely to be digitally excluded have been previously identified as ‘mature and older people’ and ‘working age on low incomes’.

  • In Folkestone and Hythe, 28.8% of households are classified as ‘mature and older people’ (21.9% for KCC) and 15.2% of households are classified as ‘working age on low incomes’ (15.9% for KCC)

  • Mature and older people - This grouping comprises 14,490 households in the Folkestone and Hythe area. This proportion is significantly higher than for the KCC area. This grouping has high densities around Folkestone town and Hythe.

  • Working age on low income - This grouping comprises 7,627 households in the Folkestone and Hythe area. This proportion is slightly lower than for the KCC area at 15.9%. This grouping has higher densities around Folkestone town

LSOA stands for ‘Lower Layer Super Output Area’ and is a standardised Geographical area designed to improve the reporting of small area statistics in England and Wales. Typically an LSOA contains a population of around 1500.

  • 20.9% of LSOAs* in Folkestone and Hythe are in the 10% most likely to be digitally excluded neighbourhoods in Kent.

  • In Folkestone and Hythe, the average proportion of households who use the Internet less than every day for LSOAs* in Folkestone and Hythe is 22.7% which is significantly higher than for Kent at 17.9%

  • In Folkestone and Hythe, the average proportion of households per LSOA* with poor broadband is 0.5% which is not significantly different than Kent at 0.5%.
Pictures of Kent - Folkestone and Hythe (1)A coast, located in Folkestone. Source: Explore Kent


Digital inclusion is about ensuring everyone has access and the skills to use the Internet and digital technologies. Digitally excluded people can lack skills, confidence, and motivation, along with having limited or no access to equipment and connectivity. 

Two socio-demographic groupings of those most likely to be digitally excluded have been previously identified (‘mature and older people’ and ‘working age on low incomes’). 

 

  • In Gravesham, 20.8% of households are classified as ‘mature and older people’ (21.9% for KCC) and 23.3% of households are classified as ‘working age on low incomes’ (15.9% for KCC). 

 

LSOA stands for ‘Lower Layer Super Output Area’ and is a standardised Geographical area. The aim was to produce a set of areas of consistent size, whose boundaries would not change (unlike electoral wards), suitable for the publication of data such as the Indices of Deprivation. Typically, an LSOA contains a population of around 1500. 

 

  • 12.5% of LSOAs in Gravesham are in the 10% most likely to be digitally excluded neighbourhoods in Kent.  

  • The average LSOA digital inclusion score is significantly higher than for Kent (52.33 vs 49.32) with more LSOAs in the most likely to be digitally excluded.  

  • The average proportion of households who use the Internet less than every day for LSOAs is 18.5%, which is not significantly different than for Kent.
    • 40% of households in one LSOA in Gravesham are likely to not use the Internet every day as compared to 0.3% of households in another LSOA in the same district, highlighting the marked disparity in Internet use within the district.
       
  • The average broadband speed per LSOA is 78.1Mbps, which is significantly higher than Kent (66Mbps). 
    • There is a clear divide between rural and urban LSOAs with urban LSOAs receiving an average broadband speed of 87.03Mbps and rural LSOAs receiving an average broadband speed of 43.13Mbps.
       
  • The average proportion of households per LSOA with poor broadband is 0.4%, which is significantly lower than Kent (0.5%). 

There are less digitally excluded populations in Gravesham as compared to Kent. However, broadband speeds could be a potential issue in rural areas. 

A park with a lake located in Gravesham.A local park, located in Gravesend. Source: Explore Kent

Digital inclusion is about ensuring everyone has access and the skills to use the Internet and digital technologies. Digitally excluded people can lack skills, confidence, and motivation, along with having limited or no access to equipment and connectivity. Two socio-demographic groupings of those most likely to be digitally excluded have been previously identified (‘mature and older people’ and ‘working age on low incomes’). 

In Maidstone, 17.1% of households are classified as ‘mature and older people’ (21.9% for KCC) and 13.2% of households are classified as ‘working age on low incomes’ (15.9% for KCC)  

LSOA stands for ‘Lower Layer Super Output Area’ and is a standardised Geographical area. The aim was to produce a set of areas of consistent size, whose boundaries would not change (unlike electoral wards), suitable for the publication of data such as the Indices of Deprivation. Typically an LSOA contains a population of around 1500.

  • 27% of LSOAs are classified as one of the four digitally excluded profiles according to the Internet User Classification. This is a significantly lower proportion of LSOAs than Kent overall (46%).

  • 5.3% of LSOAs in Maidstone are in the 10% most likely to be digitally excluded neighbourhoods in Kent.

  • The average proportion of households who use the Internet less than every day for LSOAs is 14.7%, which is significantly lower than for Kent. Interestingly, almost half of households in one LSOA in Maidstone are likely to not use the Internet every day as compared to 0.9% of households in another LSOA in the same district, highlighting the marked disparity in Internet use within the district.

Pictures of Kent - MaidstoneA river located in the heart of Maidstone. Source: Explore Kent


There are more digitally excluded populations in Thanet as compared to Kent. Broadband speeds could also be a potential issue, particularly in rural areas. There are also disparities in digital inclusion across different areas in Thanet.

Two socio-demographic groupings of those most likely to be digitally excluded have been identified (‘mature and older people’ and ‘working age on low incomes’).

  • In Thanet, 32.4% of households are classified as ‘mature and older people’ (21.9% for KCC) and 28.8% of households are classified as ‘working age on low incomes’ (15.9% for KCC)

LSOA stands for ‘Lower Layer Super Output Area’ and is a standardised Geographical area. The aim was to produce a set of areas of consistent size, whose boundaries would not change (unlike electoral wards), suitable for the publication of data such as the Indices of Deprivation. Typically an LSOA contains a population of around 1500. 

  • 81% of LSOAs are classified as one of the four digitally excluded profiles according to the Internet User Classification. This is a significantly higher proportion of LSOAs than Kent overall (46%).

  • 26.2% of LSOAs in Thanet are in the 10% most likely to be digitally excluded neighbourhoods in Kent.

  • The average LSOA digital inclusion score is significantly higher than for Kent (62.32 vs 49.32) with fewer LSOAs in the most likely to be digitally excluded.
  • 15.9% of LSOAs are categorised in the most likely to digitally access the Census (lower than the UK).

  • The average proportion of households who use the Internet less than every day for LSOAs is 27.5%, which is significantly higher than for Kent. Interestingly, two thirds of households in one LSOA in Thanet are likely to not use the Internet every day as compared to 2.3% of households in another LSOA in the same district, highlighting the marked disparity in Internet use within the district.

  • The average broadband speed per LSOA is 54.3Mbps, which is significantly lower than Kent (66Mbps). There is a clear divide between rural and urban LSOAs with urban LSOAs receiving an average broadband speed of 55.17Mbps and rural LSOAs receiving an average broadband speed of 41.36Mbps.

  • The average proportion of households per LSOA with poor broadband is 0.5%, which is consistent with Kent (0.5%).

Pictures of Kent - ThanetSt Mildreds Bay, located in Thanet. Source: Explore Kent


LSOA stands for ‘Lower Layer Super Output Area’ and is a standardised Geographical area. The aim was to produce a set of areas of consistent size, whose boundaries would not change (unlike electoral wards), suitable for the publication of data such as the Indices of Deprivation. Typically an LSOA contains a population of around 1500.

• 29% of LSOAs are classified as one of the four digitally excluded profiles according to the Internet User Classification. This is a significantly lower proportion of LSOAs than Kent overall (46%).  

• 2.8% of LSOAs in Tonbridge and Malling are in the 10% most likely to be digitally excluded neighbourhoods in Kent.

• The average proportion of households who use the Internet less than every day for LSOAs is 12.6%, which is significantly lower than for Kent. Interestingly, 41.8% of households in one LSOA in Tonbridge and Malling are likely to not use the Internet every day as compared to 0.0% of households in another LSOA in the same district, highlighting the marked disparity in Internet use within the district. 

Pictures of Kent - TonbridgeA castle, located in Tonbridge. Source: Explore Kent

 

Digital inclusion is about ensuring everyone has access and the skills to use the Internet and digital technologies. Digitally excluded people can lack skills, confidence, and motivation, along with having limited or no access to equipment and connectivity. Two socio-demographic groupings of those most likely to be digitally excluded have been previously identified (‘mature and older people’ and ‘working age on low incomes’).

  • In Tunbridge Wells, 13.9% of households are classified as ‘mature and older people’ (21.9% for KCC)

  • 8.7% of households are classified as ‘working age on low incomes’ (15.9% for KCC)

LSOA stands for ‘Lower Layer Super Output Area’ and is a standardised Geographical area. The aim was to produce a set of areas of consistent size, whose boundaries would not change (unlike electoral wards), suitable for the publication of data such as the Indices of Deprivation. Typically an LSOA contains a population of around 1500.

  • 16% of LSOAs are classified as one of the four digitally excluded profiles according to the Internet User Classification. This is a significantly lower proportion of LSOAs than Kent overall (46%).

  • 2.9% of LSOAs in Tunbridge Wells are in the 10% most likely to be digitally excluded neighbourhoods in Kent.

  • 25.2% of LSOAs are categorised in the most likely to digitally access the Census (lower than the UK)

  • The average proportion of households who use the Internet less than every day for LSOAs is8.5%, which is significantly lower than for Kent. Interestingly, almost a third of households in one LSOA in Tunbridge Wells are likely to not use the Internet every day as compared to 0.0% of households in another LSOA in the same district, highlighting the marked disparity in Internet use within the district.

Pictures of Kent - Tunbridge WellsA local park, located in Royal Tunbridge Wells. Source:Explore Kent

 

Digital inclusion is about ensuring everyone has access and the skills to use the Internet and digital technologies. Digitally excluded people can lack skills, confidence, and motivation, along with having limited or no access to equipment and connectivity. Two socio-demographic groupings of those most likely to be digitally excluded have been previously identified (‘mature and older people’ and ‘working age on low incomes’).

  • In Sevenoaks, 16.8% of households are classified as ‘mature and older people’ (21.9% for KCC)

  • 8.0% of households are classified as ‘working age on low incomes’ (15.9% for KCC)

LSOA stands for ‘Lower Layer Super Output Area’ and is a standardised Geographical area. The aim was to produce a set of areas of consistent size, whose boundaries would not change (unlike electoral wards), suitable for the publication of data such as the Indices of Deprivation. Typically an LSOA contains a population of around 1500.

  • 20% of LSOAs are classified as one of the four digitally excluded profiles according to the Internet User Classification. This is a significantly lower proportion of LSOAs than Kent overall (46%).

  • The average LSOA digital inclusion score is significantly lower than for Kent (41.58vs 49.32) with fewer LSOAs in the most likely to be digitally excluded.

  • 40.6% of LSOAs are categorised in the most likely to digitally access the Census (equivalent to the UK).

  • The average proportion of households who use the Internet less than every day for LSOAs is 9.4%, which is significantly lower than for Kent. Interestingly, around 40% households in one LSOA in Sevenoaks are likely to not use the Internet every day as compared to 0% of households in another LSOA in the same district, highlighting the marked disparity in Internet use within the district.

Digital inclusion is about ensuring everyone has access and the skills to use the Internet and digital technologies. Digitally excluded people can lack skills, confidence, and motivation, along with having limited or no access to equipment and connectivity. Two socio-demographic groupings of those most likely to be digitally excluded have been previously identified (‘mature and older people’ and ‘working age on low incomes’)

  • Swale, 25.9% of households are classified as ‘mature and older people’ (21.9% for KCC)
     
  • 20.6% of households are classified as ‘working age on low incomes’ (15.9% for KCC)

LSOA stands for ‘Lower Layer Super Output Area’ and is a standardised Geographical area. The aim was to produce a set of areas of consistent size, whose boundaries would not change (unlike electoral wards), suitable for the publication of data such as the Indices of Deprivation. Typically an LSOA contains a population of around 1500. 

  • In Swale, 59% of LSOAs* are classified as one of the four digitally excluded profiles

  • 5.3% of LSOAs in Swale are in the 10% most likely to be digitally excluded neighbourhoods in Kent

  • The average proportion of households who use the Internet less than every day for LSOAs is 24.4%, which is significantly higher than for Kent. Interestingly, around two thirds of households in one LSOA in Swale are likely to not use the Internet every day as compared to 3.4% of households in another LSOA in the same district, highlighting the marked disparity in Internet use within the district.